Summary of the Role:

The role of the DevOps Developer is to work with the Software Engineering Department to deploy and operate our systems. You will help automate and streamline our operations and processes. Create and maintain tools for deployment, monitoring and operations.

This role will also include developing a technical solution that meets the requirements defined in the software specifications and implementing this solution in accordance with recognized best practices in the field of software engineering. You will have to participate in examinations / inspections, debugging and maintenance of the systems in place. And finally, the developer's mandate in software support may also include helping to solve complex problems for which he will have to be able to offer realistic estimates or even sometimes creative solutions.

Primary Responsibilities:

• Prioritize problems and treat them appropriately
• Diagnose probe problems (networks, firewalls, services or hardware)
• Follow up after the problem has been solved
• Ensure that our services and production servers are aligned with the proposed solution
• Review software architecture design and code to propose improvements
• Ensures a solid and up-to-date knowledge of the platform infrastructure and all its components
• Understand third-party software dependencies, both in operations and configuration
• Update the documentation of our systems
• Diagnose and fix bugs in application software
• Provide a support service 24/7 (on call rotation)
• Perform other related duties in accordance with the requirements and expectations set for this position
• Perform all professional tasks within the company, with an automatic focus on security
• Maintain the operating systems of Hitachi Systems Security, PostgreSQL, Snort, Saint
• Prepare and deploy upgrades and new packages
• Monitor applications using tools.

Required Qualifications and Experience:

• University/College degree in Computer Science
• 2 - 7 years of relevant experience in the field of software development
• Excellent knowledge of Linux operating systems (RHEL, CentOS)
• In-depth knowledge of the programming languages used (C, Python, PHP, JavaScript, etc.)
• Knowledge in Automation tools (Chef, Ansible, Puppet)
• Experience with CI/CD tools.
• Experience in Cloud Environments – Azure and AWS
• Experience with TCP / IP and network problem solving (VPN / IPSEC, etc.)
• Experience working with various elements ensuring system security (firewalls, proxies, etc.)
• Understand advanced database concepts and design implications
• In-depth experience supporting software applications
• Ingenious, analytical skills and problem-solving skills
• Excellent English and French skills, both oral and written
• Strong documentation skills
• Honesty, integrity and confidentiality required at all times
• Security Clearance Required for Canada: Secret Level
• Ability to absorb and retain information quickly
• Attention to detail
• Critical Mind - Demonstrate diligence in solving problems and completing tasks
• Strong work ethic and team spirit
• Strong technical skills in software development, eager to develop the skills necessary to meet the various requirements of the position
• Ability to learn, use and master new technologies
• Strong interest and passion for the field of information security
• Ability to work under pressure and manage satisfactorily several deadlines at the same time
• Ability to work independently, requiring little supervision

We offer:

• Thorough in-house, expert training on cutting-edge technology
• Dynamic work environment in new and modern office
• Employee Referral Bonus
• Group insurance plan
• Team spirit and dedication to service excellence
• Sense of belonging to a global, brand-name organization

Summary of the Role:

The Incident Response Manager will provide the highest level of professional services in information security, incident response and computer forensic expertise for Hitachi Systems Security clients. In your role, you will be performing highly technical duties including system analysis, malware analysis, indicator extraction, signature development, log review and network traffic analysis, threat intelligence. Reporting will include debriefing of incidents and both tactical and strategic mitigations; therefore, extensive practical defensive security knowledge is required. You will be expected to analyze forensic data, determine root cause and develop a timeline for IR activities, articulating findings in technical detail as well as at an executive summary level, thus assisting clients and/or Hitachi Systems Security CyberSec Incident Response Team in the mitigation and resolution of security incidents and working with them to achieve an overall superior security posture.

You will apply formal and structured methodologies to provide clients with a consistent level of quality that reflects the knowledge and experience of Hitachi Systems Security.  The Incident Response Manager will be expected to develop and present accurate and timely deliverables to clients outlining appropriate technical solutions, remedial steps, and accurate conclusions. Conduct incident response analysis for external and internal compromises. Work with the Incident Response Specialists, SOC analysts, leading the communication and escalation efforts.   Evaluate and improve the effectiveness of incident response policies and programs in use. Incident Response Managers are required to work 24x7 on-call. Responsible for the Security Incident, Security breach and Data Breach post-mortem review and report.

The IRM will play a key operational role in the development, management, and continuous improvement of the Digital Forensics and Incident Response (DFIR) services.

Primary Responsibilities:

• Conduct advanced computer and network forensic investigations relating to various forms of malware, computer intrusion, theft of information, denial of service, data breaches, etc.
• Support and assist threat intelligence services to prepare, prevent, and identify cyber threats in client environment.
• Assist clients in identifying and remediating gaps as identified throughout the investigation.
• Provide clients guidance and advice in regards to cyber incidents, forensics, and incident response.
• Document findings and create well written reports, applying the industry best practices
• Manage engagements, supervise staff, including SOC analysts and Incident Response Specialists, providing them with knowledge, expertise and coaching.
• Maintain technical knowledge within areas of expertise.
• Prepares and tests the effectiveness of existing resources by developing and conducting tabletop exercises, and improve accordingly based on formal post mortem reviews
• Adopts and applies the latest emerging threats that are relevant to the Cyber security landscape to design and maintain the Threat Matrix for our customers and to model the Attack and the vectors of attack in case of a security breach.
• Builds/adjusts escalation procedures to support and manage incident service levels (SLA) and creates the necessary workflows to guide customers and internal teams for increased efficiency.
• Produces and maintains up to date monthly Incident Response Management KPIs per client
• Provides timely and relevant updates to appropriate executives, leaders and decision makers in the event of a security breach.
• Stay current with new and evolving technologies via formal training and self-education

Qualifications Required:

• University Degree in IT with 2 years experience in IT, or College degree with 5 years experience in IT
• GCIH, GNFA, and CISM or CISSP an important asset.
• Demonstrated experiences in cyber-security threats, vulnerabilities, controls and remediation strategies in global enterprise environments.
• Experience in developing procedures, policies, processes and playbooks based on NIST methods.
• Strong understanding of forensics tools and procedures to ensure compliant image acquisitions, network investigative techniques, malware analysis and IOCs.
• Ability to work with Blue team and Purple Team
• Comfortable presenting to executive and senior leadership.
• Strong collaborative skills to enable success across multiple regions and levels.
• Exhibits initiative and follows through with commitments.
• Ability to work and prioritize under pressure.
• Advanced degree of resourcefulness and initiative
• Excellent communications skills, both written and spoken
• English and French are required for this position.
• Very knowledgeable of communication protocols found on modern networks (ICMP, IP, UDP, TCP, ARP, HTTP, HTTPS/SSL, SNMP, POP, etc.)
• Has good knowledge of Cloud concepts and models, Operating Systems such as Windows and Linux (RHEL, CentOS)
• Knowledge of tools and techniques related to intrusion detection and incident management (asset)
• Absolute integrity and focus on security at all times

 We offer:

• Thorough in-house, expert training on cutting-edge technology
• Friendly and dynamic work environment in new and modern office
• Group insurance plan
• Flexible schedules
• Team spirit and dedication to service excellence
• Sense of belonging to a global, brand-name organization

Summary of the Role:

The role of the Security Architect is to work with the Managed Security Services team to secure client’s information. He is mainly responsible for determining security requirements, planning onboarding activities and implementing MSS solutions.

Primary Responsibilities:

• Be part of the onboarding of new Hitachi Systems Security Europe SA or Headquarter in Canada clients by defining security strategy, writing up processes to implement correlation rules and onboarding tasks, following up deployment and insuring quality of communication during onboarding process;
• Enhance security team accomplishments and competence by planning delivery of solutions; answering technical and procedural questions for less experienced team members; teaching improved processes; mentoring team members.
• Be an escalation point for Information Security Analysts, Information Security Specialists and Incident Response Managers to assist in solving security issues, correlation rules creation/update and other issues related to log ingestion and Security Operation Center (SOC) monitoring.
• Design and update correlation rules based on client security control situation and cyber threat circumstance and create and maintain correlation guideline and review process.
• Determine security requirements by evaluating business strategies and requirements; researching information security frameworks; conducting system security and vulnerability analyses and risk assessments; studying architecture/platform; identifying integration issues; preparing effort estimates.
• Define security strategies for Hitachi Systems Security Europe SA and Headquarter in Canada clients by specifying intrusion detection methodologies and equipment; directing equipment and software installation and calibration; preparing preventive and reactive measures; completing documentation.
• Maintain security monitoring strategy of Hitachi Systems Security Europe SA or headquarters in Canada customers by conducting regular customer reviews aimed at aligning our security services/monitoring with customer’s constant evolving security challenges.
• Prepare system security report templates by collecting, analyzing, and summarizing data and trends.
• Leads technology architecture practices related to Cloud infrastructures.
• Be part of both customer and internal support in order to identify and solve complex problems related to MSS service support to partners located in Japan. Flexible availability for occasional meetings with partners in Japan’s time zone.
• Update job knowledge by tracking and understanding emerging security practices and standards; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Be part of a senior team leading MSS technical changes aiming at enhancing our services.

Qualifications Required:

• University or HES degree in Computer Science, or equivalent;
• A minimum of 5 years of relevant experience in IT Security;
• Excellent understanding of IT Security controls;
• Excellent knowledge of Linux operating systems (RHEL, CentOS)
• Good experience with TCP/IP protocol and low-level network troubleshooting (VPN/IPSEC, etc.)
• Experience in Cloud computing technology including core services, compute and storage, database, Application Programming Interface (API), Microsoft 365, Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Software as a Service (SaaS), etc.
• Experience with on-premise to Cloud migrations or IT transformations.
• Experience architecting and operating solutions built on Amazon or Azure platforms
• Experience with different elements ensuring network security (firewalls, proxies, etc.)
• Understanding of security frameworks like PCI-DSS or ISO 27001/27002
• Resourceful, analytical and problem-solving skills
• Excellent written and oral communication skills in English and French
• Honesty, integrity and confidentiality required at all times
• Critical thinking – show a strong sense of urgency about solving problems and getting work done.
• Strong ability to learn, use and master new, unfamiliar technologies
• Ability to work independently with minimum supervision
• CISSP or equivalent certification an asset

Summary of the role

The role of the Marketing Coordinator is to assist our Lead Generation Manager to plan and direct the online marketing of the organization's services on a global scale. The ideal candidate is just beginning their career in digital marketing and wants to learn something new every day.  The Marketing Coordinator also collaborates with multiple teams within and outside of the organization in order to promote the Hitachi Systems Security brand in line with the organization’s overall business objectives.

Responsibilities

• Assist with onsite search engine optimization (SEO):
  • Keyword research
  • Meta data update
  • Anchor text and internal link review
• Assist with website maintenance:
  • Update pages with new content
  • Landing page creation
• Assist with content marketing:
  • Blog post writing
  • French translation
  • Proofing French content
  • Email copy writing

 Qualifications and skills required

• University Degree in Marketing or College degree with some relevant marketing experience
• Excellent writing skills in French and in English
• Proficiency with Microsoft suite: Excel, Word, Powerpoint
• Design skills and familiarity with Adobe suite, is a plus
• Knowledge or familiar with Front End Coding, is a plus
• Knowledge of WordPress
• Client-focused approach with excellent communicaton skills
• Strong understanding of customer and market requirements, opportunities, and challenges
• Excellent sense of autonomy;
• Strong organizational and interpersonal skills;
• Flexibility and adaptability to change

We offer

• Thorough in-house, expert training on cutting-edge technology
• Dynamic work environment in new and modern office
• Employee Referral Bonus
• Group insurance plan
• Team spirit and dedication to service excellence
• Sense of belonging to a global, brand-name organization

Summary of the Role

As part of the Professional Services team, the Information Security Consultant plans, organizes, and conducts information security consulting assignments with our customers. The Information Security Consultant performs assessments of the client organization’s information security posture, including technical assessments (such as penetration testing and segregation testing), and provides general information security advice and guidance. Responsibilities include collaboration with other Hitachi Systems Security staff to share knowledge and practices to improve organizational practices.

Primary Responsibilities

• Plan and conduct information security consulting engagements, including technical assessments such as: vulnerability assessments, penetration testing, web application assessments, application code reviews, social engineering, physical security assessments, network architecture assessments, as well as policy and process analysis
• Work directly with customers, both on development of work plans and execution of consulting engagements
• Engage clients in interviews, surveys, and data collection to perform assessments
• Develop deliverables in accordance with work plans developed collaboratively with clients
• Develop well-written, well-structured, accessible, and useable deliverables, for both client and internal audiences
• Work with the Project Managers to produce status reports and manage your time within the defined effort and duration project plans
• Contribute to the ongoing development of knowledge and practices within Hitachi Systems Security, to enhance our services available to our customers
• Participate in professional development activities, focused on information security, including the pursuit of designations such as CISSP, CEH, and others
• Participate in pre-sales discussion with clients when scoping projects and developing proposal
• Perform technical reviews of proposals and RFP responses
• Other duties, as assigned

Required Qualifications  

• Minimum of three (3) years of information security consulting, or related services, with a strong technical background
• Bachelor’s degree in Computer Science, Engineering, or a related discipline
• Strong experience in: technical security testing methods and tools; security policies and controls; and information security network architecture
• Background in Information Technology systems and networks
• Desire and dedication to pursue relevant professional designations and training
• Demonstrable ability to ensure that deliverables meet work plan specifications and deadlines
• Experience communicating with clients and internal management
• Outstanding organizational skills, able to multi-task on multiple projects at one time
• Excellent verbal and written communication skills
• Ability to work to demanding deadlines
• Ability to manage your time efficiently
• High level of motivation to achieve desired results
• Proven ability to prioritize tasks effectively, with attention to detail
• Be a team player who can work effectively with your peers and management
• Travel may be required

We offer

• Thorough in-house, expert training on cutting-edge technology
• Dynamic work environment in new and modern office
• Employee Referral Bonus
• Group insurance plan
• Team spirit and dedication to service excellence
• Sense of belonging to a global, brand-name organization

Summary:

Reporting to the VP Sales, the Territory Manager – Western Canada is responsible for growing the market for Hitachi Systems Security’s Consulting and Managed Security Services in British Columbia and the Northwest Territories.

Primary Responsibilities :

• Achieve maximum sales growth, profitability, and account penetration in Western Canada, through effective selling of Hitachi Systems Security Consulting and Managed Security Services offerings to existing and net new accounts
• Establish, develop, and maintain business relationships with current and prospective customers in the assigned territory to generate new business for Hitachi Systems Security
• Create and manage territory and account plans in the region, and regularly review progress of deliverables and revenue attainment with the Vice President, Sales
• Maintain data on customer calls; provide semi-monthly pipeline and activity updates
• Develop clear and effective written proposals/quotations for current and prospective customers
• Expedite resolution of customer problems and complaints to the proper Hitachi Systems Security business channel
• Coordinate sales effort with marketing, sales management, accounting, logistics, and technical service groups
• Arrange product and service demonstrations for existing/potential customers,
  where appropriate and required, and assist them in selecting those best suited
  to their needs
• Analyze the territory/market’s potential and determine the value to the organization of existing and prospective customers
• Create and manage a customer value plan for existing customers—highlighting profile, share, and value opportunities
• Accurately articulate the value propositions of Hitachi Systems Security offerings
• Plan and organize a personal sales strategy by maximizing the Return on Time Investment for the territory
• Supply Management with verbal and written reports on customer needs, problems, and interests, as well as competitive activities and potential for new products/services
• Keep abreast of information security services, technology applications, market conditions, competitive activities, advertising, and promotional trends via pertinent literature and consultation with marketing and technical service areas
• Participate in trade shows and conventions

Qualifications Required:

• Excellent written and presentation skills, including ability to communicate effectively with senior level executives
• Strong persuasive skills and ability to gain consensus
• Ability to consult with customers at a business level, translating and communicating strategic opportunities into requirements
• Ability to facilitate solutions in a complex technology and business environment
• Ability to manage customer expectations throughout a complex sales and delivery process
• Strong decision-making skills
• Excellent time management and organizational skills, along with the ability to work effectively under pressure
• Strong business acumen

Key Performance Indicators

• New sales growth
• Growth with existing customers – adding more services and capabilities with the same customer
• Satisfied external clients

Qualifications

• Post-secondary degree in a related discipline
• 10+ years sales and account management experience
• A valid driver’s licence and passport
• Ability to travel regularly (one week/month)

We offer:

• Thorough in-house, expert training on cutting-edge technology
• Dynamic work environment in new and modern office
• Employee Referral Bonus
• Group insurance plan
• Team spirit and dedication to service excellence
• Sense of belonging to a global, brand-name organization

Summary:

Reporting to the VP Sales, the Territory Manager – Prairies is responsible for growing the market for Hitachi Systems Security’s Consulting and Managed Security Services in the Prairies (Alberta, Saskatchewan, and Manitoba)

Primary Responsibilities :

• Achieve maximum sales growth, profitability, and account penetration in the Prairies, through effective selling of Hitachi Systems Security Consulting and Managed Security Services offerings to existing and net new accounts
• Establish, develop, and maintain business relationships with current and prospective customers in the assigned territory to generate new business for Hitachi Systems Security
• Create and manage territory and account plans in the region, and regularly review progress of deliverables and revenue attainment with the Vice President, Sales
• Maintain data on customer calls; provide semi-monthly pipeline and activity updates
• Develop clear and effective written proposals/quotations for current and prospective customers
• Expedite resolution of customer problems and complaints to the proper Hitachi Systems Security business channel
• Coordinate sales effort with marketing, sales management, accounting, logistics, and technical service groups
• Arrange product and service demonstrations for existing/potential customers,
  where appropriate and required, and assist them in selecting those best suited
  to their needs
• Analyze the territory/market’s potential and determine the value to the organization of existing and prospective customers
• Create and manage a customer value plan for existing customers—highlighting profile, share, and value opportunities
• Accurately articulate the value propositions of Hitachi Systems Security offerings
• Plan and organize a personal sales strategy by maximizing the Return on Time Investment for the territory
• Supply Management with verbal and written reports on customer needs, problems, and interests, as well as competitive activities and potential for new products/services
• Keep abreast of information security services, technology applications, market conditions, competitive activities, advertising, and promotional trends via pertinent literature and consultation with marketing and technical service areas
• Participate in trade shows and conventions

Qualifications Required:

• Excellent written and presentation skills, including ability to communicate effectively with senior level executives
• Strong persuasive skills and ability to gain consensus
• Ability to consult with customers at a business level, translating and communicating strategic opportunities into requirements
• Ability to facilitate solutions in a complex technology and business environment
• Ability to manage customer expectations throughout a complex sales and delivery process
• Strong decision-making skills
• Excellent time management and organizational skills, along with the ability to work effectively under pressure
• Strong business acumen

Key Performance Indicators

• New sales growth
• Growth with existing customers – adding more services and capabilities with the same customer
• Satisfied external clients

Qualifications

• Post-secondary degree in a related discipline
• 10+ years sales and account management experience
• A valid driver’s licence and passport
• Ability to travel regularly (one week/month)

We offer:

• Thorough in-house, expert training on cutting-edge technology
• Dynamic work environment in new and modern office
• Employee Referral Bonus
• Group insurance plan
• Team spirit and dedication to service excellence
• Sense of belonging to a global, brand-name organization

Summary of the Role:

The Bid Desk and Inside Sales Support Specialist is responsible for delivering pitch-perfect proposals, coordinating incoming bid requests, providing excellent customer service, and providing top notch inside sales support.

Bid Desk Responsibilities:

Prepare Proposals

• Oversee all aspects of proposal preparation, ensuring quality, compelling bids are submitted in a timely manner.
• Review all customer requirements to ensure that they are met in the proposal and collaborate with a wide variety of involved parties to include all necessary information within the proposals.
• Manage the bid submission process from end to end by coordinating the RFP (request for proposal) lifecycle:
  • Identified Opportunity
  • Bid / No Bid & Risk Assessment
  • Create response template & assign sections w/ content writing deadlines & pre-book proposal team response review meetings
  • Pre-populate RFP response template with pre-existing information as much as possible
  • Write approach / scope / content
  • Resource selection and estimated efforts / price
  • Quality assurance / content review / formatting review / overall polish
  • Approvals for submission
  • Submit proposal based on requirements set forth in the RFP (i.e. print / bind, e-submit, etc)
  • Debrief / Post Mortem / improvement opportunities
• Help to continuously improve and refine the RFP response workflow

Content Management

• Coordinate incoming bid requests and proposal responses.
• Organize and track all requests and responses / submissions.
• Perform content management by maintaining and updating data and proposal content.

Oversee Bid Pricing

• Assist with bid pricing and submit pricing suggestions for review and approval.

 Inside Sales Support Responsibilities:

• Conduct business-oriented discussions with prospects about how our services and solutions will benefit their organization
• Constant learning to build and maintain service, solution, and industry knowledge
• Be adept at providing high-level service and solution demonstrations and able to handle client inquiries
• Manage and maintain an opportunity pipeline
• Contact new prospects, particularly those deemed to be marketing qualified leads, via phone and email to discuss their needs and to explain how these needs could be met by specific services and solutions offered by Hitachi Systems Security
• Collaborate with colleagues to exchange information, such as lead qualification, selling strategies or marketing information.
• Gain and maintain access to decision makers and end users in prospective client companies.
• Maintain account records in Salesforce for easy tracking
• Develop a solid understanding of Hitachi Systems Security’s services and solutions, and stay up to the minute on both industry trends and internal product development.
• Research emerging technologies, trends, and competitive information.
• Ensure qualification targets/ objectives are achieved monthly, quarterly, and annually.
• Perform other duties as assigned

Qualifications Required:

• Bachelor's degree or equivalent work experience.
• 2+ years of experience in customer support, preferably in the technical or cybersecurity
• Proven track-record of driving continued partner growth and revenue.
• Knowledge of Salesforce
• Excellent written and presentation skills in both English and French
• Strong persuasive skills and ability to gain consensus
• Ability to consult with customers at a business level, translating and communicating strategic opportunities into requirements
• Ability to facilitate solutions in a complex technology and business environment
• Excellent time management and organizational skills, along with the ability to work effectively under pressure
• Growth mindset
• Ability to have his/her performance measured against the revenue attainment of the sales team the position supports; the projects profitability and customer satisfaction metrics.

 We offer:

• Thorough in-house, expert training on cutting-edge technology
• Dynamic work environment in new and modern office
• Employee Referral Bonus
• Group insurance plan
• Team spirit and dedication to service excellence
• Sense of belonging to a global, brand-name organization

Summary of the Role:

The Business Analyst bridges the gap between stakeholders and the development team, interpreting business requirements into understandable development tasks to match a final software product with the expected business value.

Primary Responsibilities:

• Develop analysis models, if needed, to clarify the elicitation participants’ understanding of portions of the requirements
• Apply the elicitation techniques to develop and prioritize the use cases for a portion of the system
• Identify the requirements decision makers and theirs decision-making process
• Develop and evaluate user interface prototypes to help visualize requirements that are not clearly understood.
• Gather information about quality attributes and other nonfunctional requirements from users
• Elaborate the use cases into the necessary functional requirements
• Review Use-case description and the functional requirements
• Identify and prioritize and document technical and functional requirements
• Evaluate relevant means of implementation most convenient for both stakeholders and developers.
• Assure compliance of the development outcomes with customer’s business goals
• Assure that the single workflow with promised requirements is applied: obtain feedback from stakeholders and ensure product improvements according to the obtained data.
• Establish the method of interaction between a future product and its target audience, as well as its monetization.
• Research business problems
• Evaluate existing business processes to formulate new business programs and initiatives
• Educate other departments on new processes, sharing ideas, and taking feedback

Required Qualifications and Experience:

• BS/MS in Computer Science or related area, with strong software engineering experience.
• Ability to work independently and as part of a team
• Excellent communication skills in dealing with colleagues, the management team, and external partners, both written and oral
• A keen eye for detail that helps efficiently detect and solve problems
• Analytical thinking and problem-solving skills
• Knowledge of basic computer programs and concepts such as scaling, database analyses, and software interfaces
• Effective time management skills
• Ability to build strong client and business relationships
• Effective stakeholder analysis
• Effective costs benefit analysis
• Processes modeling
• Understanding of networks, databases, and other technology

We offer:

• Thorough in-house, expert training on cutting-edge technology
• State-of-the-art IT equipment
• A dynamic work environment in a new and modern office
• Employee Referral Bonus
• Group insurance plan
• Team spirit and dedication to service excellence
• Sense of belonging to a global, brand-name organization

Summary of the Role:

The Technical Writer is responsible to produce high-quality documentation that contributes to the overall success of our products. He will work collaboratively with developers, quality engineers, product managers, and software engineers to make our products easier to use. He will perform his diverse activities in collaboration with the Director, Engineering, R&D and according to Hitachi Systems Security global business vision and sound software engineering principles.

Primary Responsibilities:

• Work with internal teams to obtain an in-depth understanding of the ArkAngel/NextGen platform and the documentation requirements
• Produce high-quality documentation that meets Hitachi Systems Security standards and is appropriate for its intended audience
• Write easy-to-understand user interface text, online help and user guides
• Create tutorials to help end-users use a variety of applications
• Collaborate with the development team to improve the quality of the deliverables and ensure the business needs are met
• Analyze existing and potential content, focusing on reuse and single-sourcing opportunities;
• Create and maintain the information architecture

Qualifications Required:

• Master’s Degree in Engineering or Computer Science with 3 years of pertinent experience, or equivalent experience
• Proven working experience in technical writing of software documentation
• Ability to deliver high quality documentation paying attention to details
• Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
• Excellent written and verbal communication skills in English and French
• Strong working knowledge of Microsoft Office
• Basic familiarity with the SDLC and software development
• Leadership and collaboration skills
• Strong Knowledge of the business domain (Security) and problem-solving skills
• Strong presentation and facilitation skills
• Be a self-starter, capable of working with little direction

 We offer:

• Thorough in-house, expert training on cutting-edge technology
• Dynamic work environment in new and modern office
• Employee Referral Bonus
• Group insurance plan
• Team spirit and dedication to service excellence
• Sense of belonging to a global, brand-name organization

Summary of the Role:

The Software Quality Assurance Specialist (SQA) supports R&D team in analyzing, designing, building and testing the ArkAngel Platform to meet and exceed our customer expectations. This is an exciting opportunity for you to make your mark in a fast-paced and growing software engineering organization. The SQA Specialist will review functional requirements and user stories from Product Manager; design test plans, write test cases, oversee test strategies and perform testing for assigned ArkAngel components. The SQA Specialist will submit and verify defects, maintains documentation of test results to assist in debugging and modification of ArkAngel Platform analyzes test results to certify existing functionality and integrations and recommends corrective action upon failures. Testing will include functional and nonfunctional, integration, regression, system, smoke and sanity testing. The QSA Specialist will perform his diverse activities in collaboration with the Principal System Architect and according to Hitachi Systems Security global business vision and sound software engineering principles.

Primary Responsibilities:

• Design functional and non-functional test cases that verify requirements and validate functionality
• Analyze user stories and technical requirements for validity, feasibility and technical soundness and decompose them to extract positive and negative test scenarios and strong acceptance criteria
• Detect, report, and track software defects
• Execute all levels of testing including but not limited to: System, Integration; Component Level Regression
• Use methodical and repeatable processes to verify releases meet quality standards before launch
• Apply Quality Engineering principles throughout the agile product life cycle to identify defect and design flaws
• Collaborate with the development team to improve the quality of the deliverables and ensure the business needs are met.

Qualifications Required/Asset:

• Bachelor of Engineering (BEng) or equivalent diploma;
• 2 - 5 years of enterprise software testing experience or equivalent
• Member of the Ordre des Ingénieurs du Québec, an asset;
• Experience in Acceptance Testing and how it applies to Agile Testing
• Certified Secure Software Lifecycle Professional (CSSLP).

Other Skills and Attributes :

• Experience with and/or working knowledge of networking technologies and protocols such as:
  • IP Networks, routing, switching, WLAN, VLAN technologies
  • Network-based authentication, NAC, LDAP and Active Directory
  • Network management systems such as DHCP, SNMP, DNS
  • Security Event and Information Management (SEIM),
  • Log Aggregation, Intrusion detection and prevention (IDS/IPS),
• Familiarity with development practices like Unit Testing, Test-Driven
• Familiarity with one or more scripting/programming languages and/or tools such as: C, PostgreSQL, Perl, JAVA, Python, is a big plus.
• Excellent analytical, debugging, problem-solving and root-cause analysis skills
• Create and maintain reusable components, functions and libraries to reduce maintenance costs, increase efficiency and scalability
• Experienced in test result evaluation, reporting and metrics
• Demonstrated ability to operate and innovate in a small team with a fast-paced environment, balancing both strategic and tactical needs
• Excellent written and verbal communication skills
• Strong presentation and facilitation skills
• Be a self-starter, capable of working in diverse environments with little direction

We offer:

• Thorough in-house, expert training on cutting-edge technology
• Dynamic work environment in new and modern office
• Employee Referral Bonus
• Group insurance plan
• Team spirit and dedication to service excellence

Summary of the Role:

The IT Support Technician plays an essential role in providing technical assistance and support to users for computer hardware or software issues utilizing one of our in-house support tools. The IT Technician is our first line of support for all service tickets and a key player in resolving incidents in time. The IT Support Technician is also responsible of ordering, preparing and shipping all Hitachi Systems Security sensors to clients. The IT Support Technician brings an understanding of Windows 10 based systems, systems admin tasks, Microsoft Office 365 (Cloud), Security Center, Endpoint Management and Windows OS. As a growing business, we need people that can adapt and evolve to the needs of our business, optimize processes for deployment which drive quality and efficiency and improve client satisfaction.

Primary Responsibilities:

• User account management (on premise and in the cloud) - creation, support, deactivation and suppression of user accounts and acces management;
• Workstation management - order, install, configure, deploy, support and maintain secure laptops and workstations and all user related aplications and components;
• Service desk and incident management – provide level 1 and 2 support, triage of tickets, incident escalation and follow-up in order to meet SLAs;
• Responsible for the security posture of workstations, including patch management for OS and applications, as well as managing the security incidents and alerts;
• Hitachi Systems Security physical sensor orders, provisioning and shipment to client site;
• Maintain inventory of sensors and workstations, and produce KPIs;
• Support the telephony system (configuration and user support);
• On-call support and off-hours maintenance of workstations and infrastructure components;
• Ensure incident response and management protocols and process are consistently followed;
• Participate in IT-related projects (network, servers, infrastructure and cloud);
• Supporting the sysadmin in the installation, configuration and deployment of physical and virtual servers;
• Ensure adherence to a formal SLAs that meet business requirements;
• Maintain a high work ethic in a flexible and fast-paced environment;
• Adhere to internal security policies and procedures.

Qualifications Required:

• IT diploma at college level or higher, or an equivalent combination of education, training and relevant experience/certifications;
• 2-5 years experience with Microsoft Windows 10;
• 2-5 years experience in managing workstations and user accounts;
• 2-5 years experience in handling service request and incidents;
• 2 years experience with Microsoft Office 365 environment;
• Hands-on software and hardware troubleshooting experience;
• Time management skills with the ability to be self-directed and thrive in a fast-paced and dynamic environment;
• Experience with local area network switches and security (LAN/WAN);
• Experience in security protection solutions including Firewall, Anti-Virus, EDR, etc.;
• Good communication skills;
• Good organizational and problem-solving skills.

 We offer:

• Professional environment in cutting-edge technology
• Friendly and dynamic work setting in new and modern office
• Employee Referral Bonus
• Group insurance plan
• Team spirit and dedication to service excellence
• Sense of belonging to a global, brand-name organization.

Summary of the Role:

As part of the Hitachi Systems Security Client Services team, the Client Services Coordinator works with clients to provide quality services and to ensure they get made-to-measure services they need. The Coordinator quickly receives, analyzes, and understands all customers support requests and directs them to the appropriate team members, as well as ensure quality control of support already provided. The Coordinator builds strong relationships with other teams to ensure client’s requests are handled in the best possible way throughout the organization. The Coordinator is responsible for the daily workflow coordination support between customers, technicians, and managers, including following-up, dispatching, and providing exceptional customer service. The Coordinator is highly organized and can simultaneously perform multiple tasks for different teams. The Coordinator executes daily service activities and requests, in addition to brainstorming innovative ideas with team to improve and strengthen client relations.

• Provide excellent service to clients when responding to requests and providing appropriate information and guidelines
• Evaluate customer issues/concerns and utilize the recommended course of action in order to obtain resolution or apply the appropriate course of escalation
• Response to customer inquiries and resolve customer issues as they arise
• Handle incoming support communication through email, live chat, and direct lines
• Follow up on service requests
• Help resolve any complaints or dissatisfaction reported to them
• Update internal databases with account information
• Track, monitor and be a direct liaison between internal teams and clients
• Contacting clients to gather feedback; report & present findings to management
• Receive all incoming calls in the utmost professional manner
• Maintain effective communication with technicians
• Schedule, update and confirm customers’ requests, work statuses and availability
• The Client Services Coordinator shall oversee and ensure the operational care of Client-specific information systems and services. This includes;
  • maintaining the comprehensive list of technology systems and services
  • monitoring and reporting for all service level agreements
  • verifying the alignment of agreements and services delivered
• Perform any other administrative duties as required by managers

• Minimum of two years of experience in a similar function/customer service role
• Perfectly bilingual, verbal and written – French/English. Spanish, is a great asset
• Excellent proficiency in Microsoft Office (Word, Excel, Power Point, Outlook) – essential
• Hands-on experience with CRM software and Service Management solutions
• Ability to create and maintain solid interpersonal relationships
• Excellent organizational and time-management skills
• Customer service oriented with a problem-solving attitude
• Proactive thinker with excellent verbal and written communication skills
• Regularly monitor activities and pending operations to ensure deadlines are met and make changes as necessary to improve productivity and service quality for our clients
• Help optimize operations and increase sales by identifying needs, providing training, coaching staff and conducting follow-ups as needed
• Produce and analyze a variety of reports on operations
• Perform a variety of operational control tasks daily (e.g., dashboard, performance measures)
• Act as an essential extension of the Account Management team
• Knowledge of the methods and tools used to manage support requests, and a disciplined commitment to continually improve these methods and tools are required

• ITIL Certification
• Experience in Service Management activities such as Incident Management and Service Request
• Experience in IT Security

• Thorough in-house, expert training on cutting-edge technology
• Dynamic work environment in new and modern office
• Employee Referral Bonus
• Group insurance plan
• Team spirit and dedication to service excellence
• Sense of belonging to a global, brand-name organization

Summary of the Role:

The role of the Security Architect is to work with the Managed Security Services team to secure client’s information. He is mainly responsible for determining security requirements, planning onboarding activities and implementing MSS solutions.

Primary Responsibilities:

• Be part of the onboarding of new Hitachi Systems Security Inc clients by defining security strategy, writing up processes to implement correlation rules and onboarding tasks, following up deployment and insuring quality of communication during onboarding process;
• Enhance security team accomplishments and competence by planning delivery of solutions; answering technical and procedural questions for less experienced team members; teaching improved processes; mentoring team members.
• Be an escalation point for Information Security Analysts, Information Security Specialists and Incident Response Managers to assist in solving security issues, correlation rules creation/update and other issues related to log ingestion and SOC monitoring.
• Design and update correlation rules based on client security control situation and cyber threat circumstance and create and maintain correlation guideline and review process.
• Determine security requirements by evaluating business strategies and requirements; researching information security frameworks; conducting system security and vulnerability analyses and risk assessments; studying architecture/platform; identifying integration issues; preparing effort estimates.
• Define security strategies for Hitachi Systems Security Inc clients by specifying intrusion detection methodologies and equipment; directing equipment and software installation and calibration; preparing preventive and reactive measures; completing documentation.
• Maintain security monitoring strategy of Hitachi Systems Security Inc customers by conducting regular customer reviews aimed at aligning our security services/monitoring with customer’s constant evolving security challenges.
• Prepare system security report templates by collecting, analyzing, and summarizing data and trends.
• Leads technology architecture practices related to Cloud infrastructures.
• Be part of both customer and internal support in order to identify and solve complex problems related to MSS service support to partners located in Japan. Flexible availability for occasional meetings with partners in Japan’s time zone.
• Update job knowledge by tracking and understanding emerging security practices and standards; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Be part of a senior team leading MSS technical changes aiming at enhancing our services.

Qualifications Required:

• University degree in Computer Science;
• A minimum of 5 years of relevant experience in IT Security;
• Excellent understanding of IT Security controls;
• Excellent knowledge of Linux operating systems (RHEL, CentOS)
• Good experience with TCP/IP protocol and low-level network troubleshooting (VPN/IPSEC, etc.)
• Experience in Cloud computing technology including core services, compute and storage, database, Application Programming Interface (API), Microsoft 365, Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Software as a Service (SaaS), etc.
• Experience with on-premise to Cloud migrations or IT transformations.
• Experience architecting and operating solutions built on Amazon or Azure platforms
• Experience with different elements ensuring network security (firewalls, proxies, etc.)
• Understanding of security frameworks like PCI-DSS or ISO 27001/27002
• Resourceful, analytical and problem-solving skills
• Excellent written and oral communication skills in English and French
• Honesty, integrity and confidentiality required at all times
• Critical thinking – show a strong sense of urgency about solving problems and getting work done.
• Strong ability to learn, use and master new, unfamiliar technologies
• Ability to work independently with minimum supervision
• CISSP or equivalent certification an asset

• Professional environment in cutting-edge technology
• Dynamic work setting in new and modern office
• Employee Referral Bonus
• Group insurance plan
• Team spirit and dedication to service excellence
• Sense of belonging to a global, brand-name organization

The Cyber Threat Hunter will be responsible for participating in threat actor-based investigations to detect, disrupt and eradicate the presence of threat actors from enterprise networks. To meet this goal, you will utilize the latest in cyber security technology and Cyber Threat Intelligence to support Hitachi Systems Security Inc. customers with proactive Computer Network Defense protection.

• Hunt for and identify threat actor groups based on their known techniques, tactics, procedures (TTPs), tools and infrastructure.
• Identify and track new tactics, techniques, and procedures (TTPs) associated with known threat actors to enhance our cyber threat intelligence database.
• Capture intelligence on threat actor TTPs and develop countermeasures in response to threat actors.
• Conduct Open Source cyber threat intelligence research to identify threat actor motivations, capabilities, and intentions.
• Monitoring and analysis of network traffic and security alerts, responding to potential threats and vulnerabilities.
• Investigation of intrusion attempts and performing in-depth reverse engineering analysis of exploits.
• Provide network intrusion detection expertise to support timely and effective decision on when to declare an incident.
• Perform initial triage on security events that are populated in Hitachi’s Security Information and Event Management (SIEM) system.
• Analyze a variety of network and endpoint-based security appliance logs (Firewalls, NIDS, HIDS, Sys Logs, etc.) to determine the correct remediation actions and escalation paths for each incident.
• Independently follow procedures to contain, analyze, and eradicate malicious activity.
• Document all activities during an incident and provide leadership with status updates during the life cycle of the incident.
• Develop advanced queries and alerts to detect adversary actions.
• Provide thoroughly vetted intelligence products on emerging cyber threats, indicators of compromise and trend analysis.
• Create a final incident report detailing the events of the incident.
• Provide information regarding intrusion events, security incidents, and other threat indications and warning information to US government agencies.
• Assist with the development of processes and procedures to improve incident response times, analysis of incidents, and overall SOC operations.

• Minimum of two (2) years of direct experience in an IT Security, Incident Response or Security Analyst role within the last 4 years.
• Industry recognized professional certification such as GCFA, GREM, GCIH, CISSP
• Experience with or current understanding of Cyber intelligence processes and systems.
• Direct experience with Malware and Fusion analysis techniques and methodologies.
• Scripting skills (e.g., PowerShell, Python, shell scripting)
• Experience with cyber advanced persistent threats, actors, infrastructure, and TTPs.
• Experience and extensive knowledge working with a SIEM and performing triage, information gathering and analysis.
• Experience in Security Incident Handling and Incident Management procedures.
• Experience with writing clear and concise technical documents specifically event analysis and incident handling documentation.
• Experience with Intrusion Detection and Prevention Systems.
• Knowledge of computer networking, routing and switching with knowledge of the TCP/IP stack and other protocols.
• Experience with Linux/UNIX and Windows based devices at the System Administrator level.
• Working knowledge of security architectures and devices.
• In-depth knowledge of lateral movement methods, foothold tactics, and data exfiltration techniques.
• Experience with Account Management, Windows Events and Log Management.
• Organizational skills and the ability to work autonomously with attention to detail and processes.
• Excellent communication skills with experience providing incident briefings to peers, management and clients.
• Excellent written skills with experience creating formal incident reports.
• Suitable to obtain Canadian Federal Government SECRET clearance, or the ability to obtain a clearance.

• Professional environment in cutting-edge technology
• Dynamic work setting in new and modern office
• Employee Referral Bonus
• Group insurance plan
• Team spirit and dedication to service excellence
• Sense of belonging to a global, brand-name organization

The role of the information security analyst is to analyze alerts generated by intrusion detection systems, which are deployed on client networks worldwide. When necessary, the analyst will be required to counter attacks by intervening in a manner that is in accordance with the intervention process established with clients. The analyst is also responsible for producing analysis reports on a monthly basis for clients and ensuring the optimum performance of client networks from an information security’s perspective.

Responsibilities

• Using specialized tools, review alerts generated by intrusion detection systems as well as logs produced by multiple types of systems.
• Open and track incidents based on suspicious alerts and/or logs in accordance with the intervention protocol of each client.
• Track vulnerabilities found on the infrastructure of clients using our vulnerabilities detection systems, and assist with the identification and recommendation of solutions related to the scheduling of the scans.
• Monitor the networks of clients using our remote monitoring and intrusion detection infrastructure, ensure the availability of said infrastructure and recommend solutions that would improve the security posture of the clients.
• Produce the required monthly reports.
• Answer and respond to calls for support.
• Contribute to the evaluation of our intrusion detection systems in the pre-production environment in order to identify and report anomalies and/or to suggest improvements to the remote monitoring solution.
• Other duties related to the position or according to emerging business needs.
• Support Incident response and malware analysis occurring in client environment.
• Support fine tuning and correlation rule creation under instruction from ISS or Senior ISA.

 Qualifications

• University Degree in IT or College degree with 2 years of relevant IT experience
• Sound technical knowledge related to network security
• Proficiency in communication protocols found on modern networks (ICMP, IP, UDP, TCP, ARP, HTTP, HTTPS/SSL, SNMP, POP, etc.)
• Deep knowledge of operating systems such as Windows and Linux (RHEL, CentOS)
• Familiarity with tools and techniques related to intrusion detection and incident management
• Certifications in security are considered to be an asset.

Skills and Experience

• Client-focused approach with excellent communication skills, in both English and French, verbally and in writing (Spanish is an asset)
• Absolute integrity and focus on security at all times
• Strong analysis, organizational and documentation skills
• Ability to effectively communicate business concepts in a multicultural context
• Capacity to provide solid recommendations for continuous improvements in the area of security processes
• Sense of urgency, resourcefulness and initiative
• Flexibility and adaptability to change
• Availability for working in a team-oriented environment during work shifts, 24/7/365

We offer

• Thorough in-house, expert training on cutting-edge technology
• Dynamic work environment in new and modern office
• Employee Referral Bonus
• Group insurance plan
• Team spirit and dedication to service excellence
• Sense of belonging to a global, brand-name organization