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Written by Hitachi Systems Security on 21 November 2023

Safeguarding Your E-commerce and Customers This Black Friday

With Black Friday in full swing, businesses operating e-commerce platforms find themselves at the forefront of the digital shopping frenzy. As consumers eagerly seize cyber deals, the importance of maintaining vigilance online cannot be overstated. The surge in online shopping also brings with it an increased risk of scams and data theft.

Traditionally, credit card skimming was associated with physical devices at point-of-sale systems and ATMs. However, a new trend has emerged, with cybercriminals employing sophisticated methods to hack online stores and pilfer customers' credit card information during legitimate transactions. This article aims to equip businesses, especially those operating smaller, local ventures, with practical guidance on protecting both their enterprises and customers during this bustling season.


Merchant-Focused Considerations:


Operate Through Reputable E-commerce Platforms

Ensure your business is exclusively conducting its e-commerce through reputable and well-established online platforms known for their credibility and security.

Include Cybersecurity in Your Brand Narrative

Educate your customers on the importance of scrutinizing your website's URL for legitimacy. Encourage them to be vigilant for subtle misspellings or alterations, such as a changed letter or the use of different domains like ".shop" instead of ".com."

Secure Your Website Connection

Guarantee that your website address begins with "https://" and, ideally, features a padlock icon in the web browser's address bar. This provides customers with the assurance of a secure connection.

Prioritize Regular Maintenance

Conduct regular website maintenance to instill confidence in your customers. Display current copyright information in the footer, signalling that your website is actively managed and less susceptible to vulnerabilities.

Prominently Display Data Protection and Cybersecurity Policies

Regardless of your business's size, prominently showcase your commitment to data protection and cybersecurity. Integrate phrases like "Secure transactions" or Trust Seals, indicating your adherence to industry best practices. For instance, partner with Hitachi Systems Security and feature the logo on your website to signify that your business has undergone a thorough security assessment and applies strict data protection practices. Encourage Customer Inquiries

Proactively encourage customers to reach out before making online purchases to inquire about your business's robust data protection measures during transactions. Provide clear and concise answers to build trust. If necessary, offer alternative contact methods for customer inquiries.

Utilize Trusted Payment Processors

Use trusted payment processors that offer additional layers of security for online transactions, such as "Visa Secure" or "MasterCard SecureCode." Clearly communicate to customers that their transactions are safeguarded through these trusted channels.

As the digital shopping landscape continues to evolve, businesses must be proactive in fortifying their defences against cyber threats, especially during high-traffic events like Black Friday. By investing in robust cybersecurity measures, businesses gain a competitive advantage, building trust among customers who prioritize security. This commitment not only protects the business's reputation but also ensures that customers remain shielded from the devastating impacts of cyber crimes. In an era where online transactions define the consumer experience, cybersecurity is not just a precaution; it's a strategic imperative that contributes to the resilience and prosperity of forward-thinking businesses.

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